Return and Refund Policy

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✦ Returns (In-Store Purchases)

Non-chemical retail items purchased in-store may be returned within 14 days of purchase with the original receipt and packaging. Items must be unused, uninstalled, and in resellable condition.

The following items are non-returnable:

• Pool chemicals
• Opened or used products
• Special order items
• Installed equipment or parts

Returns that do not meet these conditions may be declined at management’s discretion.

✦ Service Deposits & Payments

Deposits are required to schedule certain services and secure materials. Deposits are applied toward the total service cost and are non-refundable once materials are ordered or work has begun.

Remaining balances are due upon completion of service unless otherwise agreed upon in writing.

✦ Additional Service Charges

If our technicians must return to a property due to circumstances beyond our control (including but not limited to inaccessible equipment, water not filled to proper level, power shut off, pets unsecured, or customer-requested changes), an additional service charge may apply.

We strive to complete each visit efficiently and correctly the first time.

✦ Refunds

Approved refunds will be issued to the original form of payment. Please allow reasonable processing time depending on your payment method.

✦ Questions?

If you have any questions regarding returns or service payments, please visit our office during normal business hours or call us directly.